BORDEAUX WINE SHOP'S TERMS AND CONDITIONS
Your use of this website is expressly subject to the following Terms of Service and Conditions of Sale (“Terms and Conditions”). If you do not agree with any of these Terms and Conditions, do not access or otherwise use this website or any information or materials contained on this site. Your use of this website shall be deemed to be your agreement to abide by each of the Terms and Conditions set forth herein. These Terms and Conditions may be updated at any time and from time to time with or without notice to you. Your continued use of this website following any such change shall be deemed to indicate your acceptance of any modifications to these Terms and Conditions.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States. California law and controlling United States federal laws, without regard to the choice or conflicts of law provisions of any jurisdiction, will govern any action related to these Terms and Conditions. You agree to submit to the jurisdiction of the courts located in Los Angeles County, in the State of California, for the resolution of all disputes arising from or related to these Terms and Conditions and/or your use of the website.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
THE SALE OF ALCOHOLIC BEVERAGES
We do not sell alcohol to persons under the age of 21 and make every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site, you affirm and acknowledge that you are over the age of 21, that the person placing the order and receiving a shipment of alcoholic beverages from us is over the age of 21 and that receipt of shipments containing alcoholic beverages requires the signature of a person 21 years of age or older who is not intoxicated. You also agree that any alcohol purchased from us is intended for personal consumption and not for resale. If you do not agree with these conditions of use, please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, we will prosecute you fully to the extent allowable by law. As required by the Communications Decency Act of 1996, we hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to content that may be harmful to minors.
CREDIT CARD CHARGES
Orders are by credit card only. We accept Visa, MasterCard, Discover and American Express. The billing address for any such credit card needs to be provided at the time of your order and must be the address on your credit card statement.
ERRORS AND OMISSIONS
Occasionally, our listed prices, bottle sizes or quantities may be incorrect. We make every effort to make sure that our product database is accurate, however, in the event any such mistakes occur, we shall be held harmless for any such errors.
DISCLAIMER OF WARRANTIES
Although we endeavor to provide current, accurate and reliable information on our website, we do not warrant or make any representations regarding the events or the accuracy, reliability or any use of information on this website. We do not warrant that your use of this website, or the operation or function of this website, any component thereof, or any products, software or services offered in connection therewith, will be uninterrupted or error free; or that defects therewith will be corrected; or that this site or its server is free of viruses or other harmful elements. Your use of this website, is at your own risk and you will assume full responsibility for all costs associated with all necessary servicing or repair of any equipment you use in connection with your use of the website. We and our suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of this website. This website content provided “as is” and “as available” without any express, implied or statutory warranty of any kind including warranties of merchantability, title, non-infringement of third party rights, or fitness for any particular purpose.
LIMITATIONS OF LIABILITY
In no event shall we and/or our suppliers be liable for any indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with this website, the use or performance of this website, the delay or inability to use this website, the provision of or failure to provide services, or for any events, information, software, products, services and related graphics obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, negligence, strict liability or otherwise, even if we or any of our suppliers have been advised of the possibility of damages. If you are dissatisfied with any portion of this website, or with any of these terms and conditions, your sole and exclusive remedy is to discontinue using this website.
DRINK RESPONSIBLYExcessive or irresponsible consumption of alcohol may have personal, social or health consequences. As part of its commitment to responsible consumption, we ensure that communications regarding our products do not show or encourage excessive consumption or misuse of any kind. We are committed to promoting the responsible advertising of our products and encouraging improved advertising standards for the industry as a whole.
1- SOMEONE 21 YEARS OR OLDER MUST BE AVAILABLE TO SIGN FOR PACKAGES CONTAINING ALCOHOL
All shipments containing alcohol must have someone 21 years old or older present to sign for the package. Packages will not be left unattended on the porch.
2- WE CANNOT SHIP TO A USPS P.O. BOX. Staffed street address mailboxes are OK.
3- ORDERS TAKE UP TO 24 HOURS TO PROCESS. Please give us a call at 310-717 5999 if you need to pick up or ship your order sooner.
4- SHIPPING DAYS - Transit times are in business days and do not include weekends. The day we ship out your order does not count as a day in transit. Saturday deliveries are possible but not through our website. Please give us a call if you require Saturday delivery.
5- TO CHANGE OR CANCEL AN ORDER - Please call us ASAP at 310-717 5999. We try to process orders as quickly as possible so the best way to cancel or change an order is by phone and NOT email.
6- SHIPPING - Title and ownership of all wine passes from BWS to the purchaser within the State of California and the purchaser takes all responsibility for the import of the package from California to their home state. Since we own all our inventory and therefore arrange for transportation of the wine, BWS is providing a service to, and acting on behalf of the purchaser. By utilizing this service from BWS the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of wine, beer or spirits. By placing an order with BWS, buyer authorizes BWS to act on buyer’s behalf to engage a common carrier to deliver the purchaser’s order. The purchaser represents that he/she has obtained all required permissions, paid all required fees, is working through properly licensed intermediaries, is legally entitled to take possession of wine, beer or spirits, is legally entitled to take quantities ordered, and authorizes that he/she is 21 years of age. BWS makes no representation to the legal rights of anyone to ship or import alcoholic beverages into any state outside of California.
7- HOLIDAY SHIPPING - From December 1st to December 31st no shipments will be guaranteed to arrive in the usual allotted timeframes due to the carriers (FedEx, UPS and GSO) not honoring guarantees on any service type. This includes Ground Services, Overnight Express, as well as all other (2-Day, and 3-Day etc.) services. Should you have any questions about this please contact us at 310-717 5999 and ask for Maria in the Shipping Department. Thank you and have a great Holiday Season.
8- SHIPPING INSURANCE - Insurance is charged to all shipping orders over $100. We charge $1 for every $100 on all shipping orders. This covers only breakage and /or loss during transport and not any other problems that may occur during transport. If you have any questions or concerns please contact our shipping department.
9- ALL PRICES ARE NET - Most prices are pre-discounted. Some wines may get a further case discount. There is no "mixed case" discount. Wines shown on this site are subject to prior sale and availability and are limited to existing inventory, and there is no guarantee that an item listed will necessarily be in stock.
10- PRICE CHANGES / PRICING ERRORS - All prices are subject to change without notice. We are not responsible for typographical errors and reserve the right to change incorrect pricing. Please check with your salesperson (via email or phone) to insure correct pricing.
11- LIMITATIONS - We reserve the right to limit quantities, no rain checks.
12- RECEIPTS - At the completion of your order, your receipt will be emailed to you.
13- RETURNS - Technically, it is illegal for retailers to accept returns for wine which is not spoiled. We do however accept returns on wines that are obviously corked or flawed. This is done at our discretion. In these cases, store credit will be given towards additional purchases. If you feel your wine is flawed, it needs to be returned as soon as possible for evaluation. We do not honor returns on wines which have been improperly stored, mistreated or have been out of the store longer than 30 days. We also reserve the right to be the final arbiter of what constitutes a flawed wine.
14- CHANGES OF MIND/CANCELLATIONS ON FUTURES AND PRE-ARRIVALS - Changes of Mind and/or Cancellations of futures/pre-arrival orders are strictly subject to a 10% restocking fee. Additionally, it's not fair to other customers to "lock-up" merchandise allocations as ostensibly "sold" or "spoken for." Pre-Arrivals and Futures are done as a convenience/courtesy to our customers and the inordinate amount of paperwork accompanying this process precludes changes of mind/cancellations if we are going to continue to offer this service to our clients.
15- SUMMER HEAT & WINE - The Summer months of July, August and September invariably bring warmer temperatures and their accompanying wine problems to the forefront. We are NOT responsible for wine which leave our temperature-controlled environment in perfect condition and is then brought back hours later leaking with stained labels. Summer purchases need to be kept in cool, shady places (not in a hot car) or better yet, put into an insulated cooler or brought home or to your locker immediately. If need be, we will hold them for you until such time as they can be safely transferred. If you do notice leaking, set the wine bottle upright to prevent further leakage. More often than not, the wine has not been spoiled or ruined but does need to be consumed in the short term.
16- WINTER COLD - Please check with your salesperson regarding shipping to colder climates.
17- BULK STORAGE - Regarding wines purchased but not shipped: After thirty days from date of purchase, your order will be transferred to a temperature-controlled (55 degrees F) storage facility. The service fee is $1 per box, per month, with a minimum storage period of three months. There is an initial set-up fee of $25 (to cover paperwork, transfer and retrieval). This minimum storage fee ($1 x parcel + $1 x 3 months + $25) will be billed to your account at time of transfer. Please allow up to 24 hours to retrieve your order once it has been transferred to long-term storage.
18- OLDER VINTAGE WINES - We make every effort to insure the provenance of older wines purchased from collections and are more than happy to advise on fill levels, label conditions etc. However, industry standards typically stipulate that all wines older than 5 years are purchased caveat emptor. (i.e. you're responsible).
19- IMAGES - All Images shown are for illustration purpose only and the actual product may vary due to producers changing the label without our knowledge. If you are looking for a specific label please give us a call 310-717 5999, and we can confirm that we have the specific bottle/label you are looking for. Once the bottle is shipped you will be responsible for the return shipping charges due to a label change.
THANK YOU - Thanks for your patience in these matters. We truly appreciate your cooperation and understanding and hope that this bit of clarification will enable us to provide you with better and more consistent service.